Frequent questions

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Order & Delivery

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You can place an order:

Once the order has been received, the customer receives an email confirmation. [/ Vc_column_text] [/ vc_tta_section]

The payment of the products can be made in one of the following ways:

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Shipping to mainland Spain is free.

Shipments to the Balearic Islands carry a supplement of 6 euros.

Currently we do not ship to the Canary Islands, Ceuta and Melilla, sorry for any inconvenience they may cause. [/ Vc_column_text] [/ vc_tta_section]

you can check the delivery time here [/ vc_column_text] [/ vc_tta_section]
[Vc_column_text] Deliveries are made through a transport company to the customer’s address. [/ Vc_column_text] [/ vc_tta_section]
The second visit is made according to the schedule of the delivery person and the courier. [/ vc_column_text] [/ vc_tta_section]
No, deliveries are made only from Monday to Friday. [/ vc_column_text] [/ vc_tta_section]
Yes, it can be changed through the courier or contact us to find out the new shipping address. [/ vc_column_text] [/ vc_tta_section]
Yes, an order change or cancellation is only possible if the order status is being processed and has not yet been sent to the recipient. [/ vc_column_text] [/ vc_tta_section]
If your shipment does not arrive on time, do not hesitate to contact the courier and tell them your shipment number to review it.

If you don’t know your shipping number, please contact us. [/ Vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row]

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Yes, you can return the ordered products under our terms and conditions, which can be found here: www.cocosolis.com/es/return-policy/. [/ vc_column_text] [/ vc_tta_section]
Everything What
you have to do is contact us by phone 91 0601671 and / or email [email protected] and our consultants will explain the return procedure so that you receive your money quickly and easily.

Important! The cost of returning the products is the responsibility of the customer. [/ Vc_column_text] [/ vc_tta_section]

You can return the purchased product within fourteen (14) days of receipt. You can find additional conditions to return a product here: www.cocosolis.com/es/return-policy/ . [/ Vc_column_text] [/ vc_tta_section]
Once we receive the returned products and find that they meet all the requirements to return a purchased item (you can find a complete list here:
https://cocosolis.com/es/return-policy/ ), we We will contact you to clarify how the refund is made. Regardless of the payment method you have used (debit or credit card, PayPal, cash on delivery), in accordance with consumer protection laws, the refund process is carried out within fourteen (14) days after receipt of returned products. [/ vc_column_text] [/ vc_tta_section]
All the costs of returning the ordered products are the responsibility of the buyer. [/ vc_column_text] [/ vc_tta_section]
In cases where there is a difference between the products ordered and delivered or the integrity of the products has been compromised, the consumer should contact COCOSOLIS as soon as possible and, when necessary, provide photographic material to show the discrepancy to initiate a procedure to return the ordered goods. In this case, the cost of returning the goods is borne by COCOSOLIS. [/ vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row] [ vc_row css = “% 7B% 22default% 22% 3A% 7B% 22margin-bottom% 22% 3A% 2280px% 22% 7D% 7D” id = “tanoils”]
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Helps to achieve an intense, deep and long-lasting tan in the sun and in the solarium while retaining moisture in the skin and making it softer, smoother and more elastic.

The efficiency of the product is thanks to the special high quality natural oils, cold pressed, enriched with Vit. E high concentration.

The product is NOT a self tanner. Tanning oil should be applied in the sun or in the solarium to help and create a tanning effect. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] Because COCOSOLIS is a natural product that is good for your skin. 100% of the oils in its composition are biocertified. It is a special blend of six pure cold-pressed oils enriched with natural vitamin E.

COCOSOLIS does NOT contain parabens, colorants, mineral and synthetic oils, and of course, it has not been tested on animals.

It naturally helps to create a fast, smooth and intense tan on the beach and in the solarium. COCOSOLIS maximizes results in minimal time and therefore produces a healthy tan without excessive sun exposure. Moisturizes, tightens and nourishes the skin daily. [/ Vc_column_text] [/ vc_tta_section]

The main difference is the aroma. COCOSOLIS CHOCO smells like chocolate. COCOSOLIS ALOHA has a delicate and natural coconut flavor.

Both are equally effective – for a quick and intense tan on the beach and in the solarium and for everyday use – they intensely moisturize, nourish and tighten the skin. [/ Vc_column_text] [/ vc_tta_section]

No. Tanning oils contain only specially selected natural ingredients that help you tan in the sun or in the solarium. It does not contain self-tanners. [/ Vc_column_text] [/ vc_tta_section]
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The COCOSOLIS CHOCO, ALOHA, MANGO and CITRO tanning oils are equally effective and have the same effect: they help build up a fast, intense, uniform and long-lasting tan. Its power is the same, the difference is in the smell: CHOCO (chocolate), ALOHA (coconut), MANGO (tropical mango), CITRO (juicy citrus). [/ vc_column_text] [/ vc_tta_section]
Tanning oils do not contain sunscreen. At first, while the skin is still clear, we recommend using it in combination with a higher factor sunscreen. (COCOSOLIS Natural Sunscreen Body Lotion SPF30 or SPF50). Apply sunscreen, wait 10-15 minutes and spread a tanning oil on it.

You should be aware that excessive sun exposure is a serious health threat, even when using cosmetics with sunscreen. [/ vc_column_text] [/ vc_tta_section]

The products are a blend of natural oils that solidify at a lower temperature. When it’s cold, we recommend that you keep them at room temperature so that they remain liquid and can come out of the dispenser.

If the oil has thickened or hardened, place it in a warm place, for example in any of the following ways:

* Keep in mind that overheating the oil is not advisable as it will lose valuable substances in its composition and properties. When it is heated, remove the oil from the heat the moment it becomes liquid. [/ vc_column_text] [/ vc_tta_section]

For a tan: on the beach or in the pool, apply the oil before the beach and after each exit from the water. In the solarium – just before entering the cabin.

For Daily Use: Apply the oil evenly all over the body immediately after showering.

Detailed instructions for use can be found on the website, in the box or ask us at [email protected] .

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The time it spends COCOSOLIS pot depends on use: application frequency, amount used and areas of application (whole body, legs only, etc.) [/ vc_column_text] [/ vc_tta_section]
[Vc_column_text] You can use tanning oils to achieve a beautiful, rich, chocolate complexion, both in the sun and in the tanning room.They are also suitable for daily use because they deeply moisturize and nourish the skin.

Detailed instructions for use can be found on the website, in the box or ask us at [email protected] . [/ Vc_column_text] [/ vc_tta_section]

Tanning oils are extremely suitable for everyday use, every season. They hydrate the skin and leave it soft, smooth and nourished. [/ Vc_column_text] [/ vc_tta_section]
Due to their natural composition, bronzers are suitable for all skin types and for people with sensitive skin.

Especially for people with super sensitive skin we have created COCOSOLIS ALOHA. [/ vc_column_text] [/ vc_tta_section] [ vc_tta_section icon = “material | add” tab_id = “1572507614865-cd906bc5-15c3″ title = ” Can bronzers be used on the face? “]
Yes, bronzers can be applied to the face.

Due to their natural composition, the products are suitable for most skin types and for people with sensitive skin.

Only for very oily skin, it is NOT recommended to use them on the face due to the risk of blocking pores. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] There are no contraindications for the use of the products by pregnant women. [/ Vc_column_text] [/ vc_tta_section]
It is recommended to keep COCOSOLIS products at room temperature and away from direct sunlight. Do not refrigerate. The expiration date is indicated on the box of each COCOSOLIS product. [/ vc_column_text] [/ vc_tta_section]
The complete composition of the products can be found on our website, in the product box or ask us at [email protected]. [/ vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row]
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It is advisable to keep COCOSOLIS products in a cool and dry place, away from direct sunlight. The expiration date is indicated on the box of each COCOSOLIS product. [/ vc_column_text] [/ vc_tta_section]
For optimal results, it is recommended to use COCOSOLIS scrubs 2-3 times a week.

We recommend using an exfoliator 24 hours before sunbathing, as the exfoliation will help build an even, intense and long-lasting tan.

Detailed instructions for use can be found on the website, in the box or ask us at [email protected] . [/ Vc_column_text] [/ vc_tta_section]

The time to spend 1 packet of COCOSOLIS depends on the use: frequency of application, amount used and areas of application (whole body, only legs , etc.) [/ vc_column_text] [/ vc_tta_section]
Due to their natural composition, scrubs are suitable for all skin types and people with sensitive skin. If in doubt, we recommend an individual skin compatibility test on a small area of ​​the body, 24 hours before to use. [/ vc_column_text] [/ vc_tta_section]
We do not recommend using scrubs on a recent tattoo. If you have a new tattoo, wait until the area in and around the tattoo has fully healed before using scrubs. [/ vc_column_text] [/ vc_tta_section]
Each COCOSOLIS Luxury Coffee Scrub Box contains 4 scrubs:

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There are no contraindications to the use of products by pregnant women. [/ vc_column_text] [/ vc_tta_section]
We recommend avoiding the use of scrubs immediately after intense sun exposure or sunburn. Use scrubs at least 24-72 hours after sunbathing. [/ Vc_column_text] [/ vc_tta_section]
The complete composition of the products can be found on our website, in the product box or ask us at
[email protected] . [/ vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [ / vc_row]
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GLOW can stain white or light clothing. [/ vc_column_text] [/ vc_tta_section]
At the beach: apply all over the body to enhance the complexion and add a delicate glow to the skin.

In daily body care: apply to your feet, hands, shoulders and décolleté to make your skin radiant, smooth, hydrated and glowing

For the face and in combination with makeup: use every day to add shine to the décolleté and face. Apply to cheekbones as an accent after makeup, or mix with a few drops of foundation. [/ vc_column_text] [/ vc_tta_section]

Yes, the GLOW is extremely suitable for use on the face: alone or in combination with makeup. Wear it every day to add shine to your décolleté and face.

Only for very oily skin it is NOT recommended to use it on the face due to the risk of blocking the pores. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] Due to its natural composition, GLOW is suitable for almost all skin types and for people with sensitive skin.

Only for very oily skin, it is NOT recommended to use it on the face due to the risk of blocking pores. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] Yes, the GLOW is extremely suitable for use at the beach. Use the oil on the beach to enhance your tan and make your skin glow. You can use GLOW in combination with a tanning oil or sunscreen.

Caution: GLOW has no sun protection factor. To protect your skin from UV rays when you are in the sun, first apply a COCOSOLIS SPF30 or SPF50 natural sunscreen, wait 10-15 minutes and then apply the GLOW. [/ vc_column_text] [/ vc_tta_section]

The complete composition of the products It can be found on our website, in the product box or ask us at [email protected]. [/ vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row]
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[Vc_column_text] Using a natural sunscreen ensures that your choice will not adversely affect your health.
You can find more information on why choosing natural sunscreens is important here:
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COCOSOLIS sunscreen lotions have successfully passed an in vitro laboratory test to demonstrate their efficacy and safety. [/ Vc_column_text] [/ vc_tta_section]
COCOSOLIS SPF30 gives a light beige-pink hue to the skin. [/ vc_column_text] [/ vc_tta_section]
COCOSOLIS SPF30 can stain light or white clothes. [/ vc_column_text] [/ vc_tta_section]
The complete composition of the products can be found on our website, in the product box or ask us at
[email protected] . [/ vc_column_text] [/ vc_tta_section]
We recommend that you apply a generous amount of sunscreen every four hours,

Detailed instructions for use can be found on the website, in the box or ask us at [email protected] . [/ Vc_column_text] [/ vc_tta_section]

Due to their natural composition, the products are suitable for most skin types for skins and for people with sensitive skin.

Only for very oily skin, it is NOT recommended to use it on the face due to the risk of blocking the pores. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] Yes, COCOSOLIS SPF30 and SPF50 sun lotions contain natural oils that nourish and hydrate the skin while helping to build a beautiful, even and long-lasting tan.

To accelerate tanning build-up and maximize results, we recommend using COCOSOLIS sunscreens in combination with COCOSOLIS CHOCO or ALOHA tanning oils. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] Yes, COCOSOLIS sun lotions SPF30 and SPF50 can be applied to the face. [/ Vc_column_text] [/ vc_tta_section]
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Yes,COCOSOLIS sun lotions SPF30 and SPF50 are suitable for the delicate skin of children.

Be aware that overexposure to the sun is a serious health threat, even when using sunscreen.

We recommend avoiding sun exposure for children between the hours of 11 AM and 5 PM, even if a sunscreen is applied. [/ Vc_column_text] [/ vc_tta_section]

It is recommended to keep COCOSOLIS products in a cool and dry place, away from direct sunlight. Do not refrigerate. The expiration date is indicated on the box of each COCOSOLIS product. [/ vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row]

Hair

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The products of the SKIN series contain special natural active ingredients, developed by large European laboratories, patented and tested. All SKIN oils contain a special natural ingredient with a light texture that guarantees quick and easy absorption of the oils in the deeper layers of the skin. This ingredient also enhances the effect of the active ingredients and helps to achieve the desired goals faster. [/ vc_column_text] [/ vc_tta_section]
COCOSOLIS Stretch Mark Dry Oil- (orange bottle) is an organic oil against stretch marks, dry and dehydrated skin. Suitable for pregnant women with sudden weight changes or rapid growth. Helps improve skin elasticity.

COCOSOLIS Anticelulite Dry Oil- (purple bottle) is a natural anti-cellulite product. It reshapes and softens the figure, corrects “orange peel” and helps eliminate fat deposits. With coffee and blueberry oils.

COCOSOLIS Collagen Booster Dry Oil- (bright pink bottle) is a dry organic oil for daily use with super fruit oils with a natural anti-aging effect. Gently hydrates and tightens the skin, with the scent of tropical fruits. With a special natural active ingredient that stimulates the production of high-quality collagen in the skin “ [/ vc_column_text] [/ vc_tta_section]

The complete composition of the products can be found on our website, in the product box or ask us at [email protected] . [/ vc_column_text] [/ vc_tta_section]
For the best effect, we recommend using the products at least once a day. [/ vc_column_text] [/ vc_tta_section]
Due to their natural composition, the SKIN series oils are suitable for most skin types and people with sensitive skin. [/ vc_column_text] [/ vc_tta_section]
SKIN COLLAGEN BOOSTER is extremely suitable for facial use,

Only for very oily skin, it is NOT recommended to use it on the face due to the risk of blocking the pores.

SKIN Stretch Mark Dry Oil and SKIN Anti-cellulite Dry Oil are specifically designed for problem skin areas on the body and we DO NOT recommend using them on the face. [/ Vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row ]

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The oils and ingredients that make up our products are selected with care and attention from around the world. The products are manufactured in the European Union. [/ vc_column_text] [/ vc_tta_section]
Our oils come from different parts of the world. We choose them especially for you with care and attention. Always natural, grown through organic farming methods and without the use of pesticides and heavy chemicals that poison people and the earth Each ingredient has been processed in such a way, to reach the customer’s hands in its purest state.

Coconut oil is one of the best natural oils and a key ingredient in COCOSOLIS products. It comes from SRI LANKA and has been grown with organic farming methods, without the presence of pesticides and synthetic chemicals that are harmful to the environment.

Cocoa, like all our oils, is cold pressed. It comes from Peru. Jojoba comes from Uruguay. The avocado is grown and pressed in Kenya, the almond in Spain and the Argan is of course from Morocco. The invaluable moisturizing cucumber oil and the thick fragrant oil of Tamana come from India.
Camellias also come from Asia. Everything was carefully combined in the COCOSOLIS kitchen, full of love and attitude… just for you! [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] COCOSOLIS products are always natural and made only with the highest quality cold-pressed organic oils.

Created with love and respect for people and nature.

No trace of parabens, dyes, mineral and synthetic oils and of course no tests or animal tests. [/ Vc_column_text] [/ vc_tta_section]

[Vc_column_text] The complete composition of the products can be found on our website, in the product box or ask us at [email protected] . [/ Vc_column_text] [/ vc_tta_section ]
Detailed instructions for use can be found on the product page Web,in your box or ask us at
[email protected]. [/ vc_column_text] [/ vc_tta_section]
No.
None of the COCOSOLIS products have been tested on animals. COCOSOLIS products are 100% vegan. [/ Vc_column_text] [/ vc_tta_section]
No.
COCOSOLIS products DO NOT contain:

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Yes. All COCOSOLIS products are 100% vegan. [/ Vc_column_text] [/ vc_tta_section]
It is recommended to keep COCOSOLIS products in a cool place and away from direct sunlight.
Do not refrigerate. The expiration date is indicated on the box of each COCOSOLIS product. [/ Vc_column_text] [/ vc_tta_section]
Due to their natural composition, the products are suitable for all skin types and for people with sensitive skin. For each case, if in doubt, we recommend an individual skin compatibility test on a small area of ​​the skin. body, 24 hours before use. [/ vc_column_text] [/ vc_tta_section]
There are no contraindications for the use of the products by pregnant women.

COCOSOLIS COOL After Sun Oil is not suitable for use during lactation due to the presence of peppermint essential oil in its composition. [/ Vc_column_text] [/ vc_tta_section] [/ vc_tta_accordion] [/ vc_column] [/ vc_row]

Do you have another question?

Do not hesitate to contact us:

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