FAQ

Order & Delivery

addHow can I order?
addWhat are the payment methods?
addWhat is the cost of delivery?
addWhat is the delivery time?
addЩе получа ли обаждане по телефона за потвърждение на поръчката?
addWhere can the shipment be delivered?
addIf I am not at the address I provide on the day of delivery, when will the courier come again?
addIs delivery possible on Saturday or Sunday?
addIs check on delivery possible?
addCan I change my shipping address?
addCan I change or cancel my order?
addMy order is dealyed. What to do?
add
How can I order?

You can order:

After receiving the order, the user receives an email confirmation.”

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What are the payment methods?

Payment for the products can be made by one of the following ways:

  • with a credit or debit card
  • via PayPal
  • cash on delivery
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What is the cost of delivery?

Delivery whithin the country is free of charge.

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What is the delivery time?

Delivery takes 2-3 business days.

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Ще получа ли обаждане по телефона за потвърждение на поръчката?

Да, при постъпване на поръчката ще се свържем с Вас по телефон за потвърждение на поръчката

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Where can the shipment be delivered?

Deliveries are made by a courier company to the address you specify or to a chosen office of the courier company.

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If I am not at the address I provide on the day of delivery, when will the courier come again?

Second visit is made according to the schedule of the courier on the next weekday.

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Is delivery possible on Saturday or Sunday?

No, deliveries are made only on weekdays.

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Is check on delivery possible?

We do not offer the option to cheack the order before payment, but if the products do not meet your expectations, you can return them to us within a period of 14 days and get your money back.

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Can I change my shipping address?

Yes, contact us to specify the new shipping address. Delivery to a new address is at the expense of the customer.

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Can I change or cancel my order?

Yes, change or cancellation of an order is only possible if the order is in status processing and has not yet been sent to the recipient.

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My order is dealyed. What to do?

If your shipment does not arrive on time, do not hesitate to contact the courier company and tell your tracking number.

If you do not know your tracking number, please contact us.

Returns & Claims

addCan I return the products I`ve ordered?
addHow to return the products I have ordered and receive my money back?
addWhat is the period for returning a product?
addWhen will I be refunded?
addHow much does it cost to return a product?
addWhat should I do if I find out that I received the wrong product or receive my order defective?
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Can I return the products I`ve ordered?

Yes, you can return the products ordered under our terms and conditions, which you can find here: https://cocosolis.com/au/return-policy/

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How to return the products I have ordered and receive my money back?

All you have to do is contact us by phone +44 203 130 7090 and / or email [email protected] and our consultants will explain the return procedure to you so that you receive back your money quickly and easily. Important! The cost of returning the products is at the expense of the customer.

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What is the period for returning a product?

You may return the product purchased within fourteen (14) days of the date you recieve it. You can find additional conditions for returning a product here: https://cocosolis.com/au/return-policy/

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When will I be refunded?

Once we receive the returned products and assure that they meet all the requirements for returning a purchased item (you can find a full list here: https://cocosolis.com/au/return-policy/), we will contact you to specify how the refund will be made. Regardless of the form of payment you have used (debit or credit card, PayPal, cash on delivery), in accordance with consumer protection laws, the refund process is done within fourteen (14) days of receipt of the returned products. The address for returning products is: ……………………………………… ………………………………………….. ………….

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How much does it cost to return a product?

All costs of returning ordered products are at the expense of the customer.

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What should I do if I find out that I received the wrong product or receive my order defective?

In cases there is a discrepancy between the ordered and delivered products or the integrity of the parcel / products has been breached, the consumer should contact COCOCSOLIS as soon as possible and, where necessary, to provide photos to show the discrepancy betweeen the ordered and received items. So that a return procedure of the goods ordered to be initiated. In this case, the cost of returning the goods shall be borne by COCOCSOLIS.

Tanning oils

addHow does the tanning oil work and what is the effect of using it?
addWhy to choose exactly this brand of tanning oil?
addWhat is the difference between the brown COCOSOLIS CHOCO and the beige COCOSOLIS ALOHA?
addIs the oil auto bronzer or self tanner?
addWhich tanning oil provides the deepest, most intense and saturated tan?
addDo tanning oils have a sun protection?
addWhy do the tanning oils thicken when it is cold and during the winter? What to do if the oil thickens?
addHow and how often should I use the oils for maximum effect?
addFor how many applications is one bottle of COCOSOLIS sufficient?
addHow and where can I use tanning oils?
addAre the tanning oils suitable for daily use?
addAre the oils suitable for every skin type? Can they be used by people with sensitive skin?
addAre the tanning oils suitable to be applied on the face?
addHow do I store COCOSOLIS oils and what is their shelf life?
addAre they suitable for pregnant women?
addWhere can I find the contents of the products?
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How does the tanning oil work and what is the effect of using it?

It promotes the rapid formation of saturated, deep and long-lasting tan under the sun and in the solarium while retaining the moisture in the skin and making it softer, smoother and more supple.

The efficiency of the product is due to specially selected high quality, natural, cold-pressed organic oils enriched with natural Vit E in high concentration.

The product is NOT a self tanner or an auto bronzer. It is necessary to apply the tanning oil when exposed to the sun or solarium in order to work and have a tanning effect.”

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Why to choose exactly this brand of tanning oil?

Because COCOSOLIS is a natural product that is good for your skin. 100% of the oils in its composition are certified organic. It is a special blend of six pure, cold-pressed oils enriched with natural vitamin E.

COCOSOLIS contains NO parabens, colorings, mineral and synthetic oils, and of course, is NOT animal tested. It naturally supports the formation of fast, smooth and saturated tan at the beach and in the solarium.

With COCOSOLIS you can achieve maximum results for a minimum amount of time and thus have a healthy tan without excessive sun exposure. It moisturizes, tightens and nourishes the skin daily.”

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What is the difference between the brown COCOSOLIS CHOCO and the beige COCOSOLIS ALOHA?

The main difference is the aroma. COCOSOLIS CHOCO smells like chocolate. COCOSOLIS ALOHA has a delicate, natural coconut scent.

Both are equally effective – for a fast saturated tan at the beach and in the solarium as well as for everyday use – intensively moisturize, nourish and tighten the skin.

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Is the oil auto bronzer or self tanner?

No. The tanning oils contain only specially selected natural ingredients that accelerate the tanning under the sun or in the solarium. They do not contain auto bronzers or DHA.

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Which tanning oil provides the deepest, most intense and saturated tan?

COCOSOLIS CHOCO and ALOHA tanning oils are equally effective and have the same effect – support to get fast, saturated and long-lasting tan. The intensity of their effect is the same, the difference is in the aroma: CHOCO (chocolate), ALOHA (coconut).

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Do tanning oils have a sun protection?

The tanning oils do not contain a sunscreen filter. Initially, while the skin is still pale, it is recommended to use the tanning oil in combination with a sunscreen lotion with a high SPF factor. (COCOSOLIS Natural Sunscreen Body Lotion SPF30 or SPF50). Apply sunscreen, wait 10-15 minutes and then apply tanning oil.

Please be aware that excessive sun exposure is a serious health threat, even when using sunscreen products.

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Why do the tanning oils thicken when it is cold and during the winter? What to do if the oil thickens?

The products are a blend of natural oils that solidify when exposed to a lower temperature. When the weather is cold, you are advised to store them at room temperature so that they remain liquid and can go through the pump of the bottle.

If the oil has thickened or hardened, place it in a warm place, for example in any of the following ways:

  • put it close to a heater
  • put it close to a heater
  • wrap the bottle in a plastic bag and then dip it briefly in a water bath

* Please note that overheating of the oil is not advisable as this way it could loose it qualities and decrease the efficiency of its ingredients. When warming up the bottle, remove the oil from the heat source as soon as it is liquefied.

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How and how often should I use the oils for maximum effect?

As a tanning oil: At the beach or at the pool, apply the oil before sun bathing and again after each swimming. When in the solarium – apply the oil just before entering the solarium.

For daily use: Apply the oil evenly on the whole body right after showering.

Detailed instructions about the application can be found online on the product page on our site, on the packaging or ask us at [email protected].

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For how many applications is one bottle of COCOSOLIS sufficient?

The time for which 1 COCOSOLIS bottle finishes depends on the use – frequency of application, amount used and the application areas (whole body, legs only, etc.)

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How and where can I use tanning oils?

You can use the oils to obtain a beautiful and saturated chocolate tan, both under the sun and in the solarium. The oils are also suitable for daily use because they moisturize and nourish the skin in depth.

Detailed instructions for use can be found online at the product page on our website, on the product pack or ask us at [email protected]

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Are the tanning oils suitable for daily use?

Tanning oils are also very suitable for everyday use, every season. They moisturize the skin and leave it soft, smooth and nourished.

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Are the oils suitable for every skin type? Can they be used by people with sensitive skin?

Due to its natural ingredients, the tanning oils are suitable for all skin types as well as for people with sensitive skin. For people with very sensitive skin, we have specially developed COCOSOLIS ALOHA.

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Are the tanning oils suitable to be applied on the face?

Yes, tanning oils are suitable for face application. Due to their natural ingredients, they are suitable for most skin types and for people with sensitive skin.

Only if the skin is very oily, it is NOT advisable to use it on face because of the risk of clogging the pores.

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How do I store COCOSOLIS oils and what is their shelf life?

It is recommended that COCOSOLIS products are stored at room temperature and away from direct sunlight. Do not refrigerate. The date of expiry is marked on each COCOSOLIS pack.

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Are they suitable for pregnant women?

We have no reports of any adverse effects from the use of the products during pregnancy.

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Where can I find the contents of the products?

You can find the list of ingredients of the products on their website, on the packaging or ask us at [email protected]

Scrubs

addHow do I store COCOSOLIS scrubs and what is their shelf life?
addHow and how often should I use the scrubs?
addFor how many applications is one sachet of COCOSOLIS scrub sufficient?
addFor what skintypes are the scrubs suitable?
addCan I use the scrub on tattoo?
addWhat is the difference between different scrubs??
addAre they suitable for pregnant women?
addCan I use a scrub after intense sun exposure or when sunburn?
addWhere can I find the contents of the products?
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How do I store COCOSOLIS scrubs and what is their shelf life?

It is recommended that COCOSOLIS products to be stored in a dry and cool place away from direct sunlight. The date of expiry is marked on each COCOSOLIS pack.

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How and how often should I use the scrubs?

For optimum results, it is advisable to use COCOSOLIS scrubs 2-3 times a week.

We recommend using a scrub 24 hours before sunbathing, as exfoliation helps building up a uniform, saturated and long-lasting tan.

Detailed instructions for use can be found online at the product page on our website, on the product pack or ask us at [email protected].

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For how many applications is one sachet of COCOSOLIS scrub sufficient?

The time for which 1 sachet COCOSOLIS scrub finishes depends on the use – frequency of application, amount used and the application areas (whole body, legs only, etc.).

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For what skintypes are the scrubs suitable?

Due to its natural ingredients, the scrubs are suitable for all skin types and people with sensitive skin. Just in case, if you have any concerns, it is recommended to make a skin compatibility test on a small area 24 hours before use.

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Can I use the scrub on tattoo?

We do not recommend the use of scrubs on a tattoo which is made recently. If you have a new tattoo, wait until the area of the tattoo and around it has completely healed before applying the scrubs.

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What is the difference between different scrubs??

Each COCOSOLIS Luxury Coffee Scrub Box contains 4 scrubs:

  • 3 body scrubs with same effect. The difference is in their scent – CHOCO CARAMEL, PEACHY MELON, MANDARIN VANILLA
  • 1 face scrub with a finer, gentler texture compared to the body scrubs. It is with aroma of MINTY VANILLA
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Are they suitable for pregnant women?

We have no reports of any adverse effects from the use of the products during pregnancy.

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Can I use a scrub after intense sun exposure or when sunburn?

We recommend to avid using the scrubs immediately after intense sun exposure or when sunburn. Use scrubs at least 24-72h. after sunbathing.

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Where can I find the contents of the products?

You can find the list of ingredients of the products on their website, on the packaging or ask us at [email protected]

Glow

addCould GLOW stain clothes?
addHow to use GLOW?
addIs the product suitable for the face?
addFor what skin type is the oil suitable? Can it be used by people with sensitive skin?
addCan I use GLOW at the beach?
addWhere can I find the contents of the products?
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Could GLOW stain clothes?

GLOW may stain white or light-colored clothing.

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How to use GLOW?

At the beach: Apply all over the body to enhance the complexion and add seductive shine to the skin.

Daily for the body: Apply on your legs, hands, shoulders and decollage to make your skin radiant, smooth, hydrated and shiny.

For face and in combination with makeup: use every day to add shine to decollage and face. Apply at cheekbones as an accent after makeup or mix it with a few drops of foundation.”

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Is the product suitable for the face?

Yes, GLOW is extremely suitable for face: alone or in combination with makeup. Use every day to add shine to decollage and face. Apply at cheekbones as an accent after makeup or mix it with a few drops of foundation.

Only for very oily skin, it is NOT advisable to use it on face because of the risk of clogging the pores.

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For what skin type is the oil suitable? Can it be used by people with sensitive skin?

Due to its natural composition, GLOW is suitable for most skin types and people with sensitive skin.

Only for very oily skin, it is NOT advisable to use it on face because of the risk of clogging pores.

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Can I use GLOW at the beach?

Yes, GLOW is extremely suitable to use at the beach.Apply to strengthen the complexion and make the skin glow. You can use GLOW in combination with tanning oil or sunscreen.

Caution: GLOW has no sun protection factor. To protect the skin from UV rays when exposed to the sun, first apply natural sunscreen COCOSOLIS SPF30 or SPF50, wait 10-15 minutes and then apply GLOW.

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Where can I find the contents of the products?

Using a natural sunscreen product ensures that your choice will not adversely affect your health. More information on why it is important to choose natural sunscreens can be found here: https://cocosolis.com/au/natural-sunscreen/.

Sunscreen lotions

addWhy to choose natural sunscreen product?
addHow can I be sure that the lotions are efficient? What tests did the products go through?
addDo they tint the skin?
addDo they color the clothes?
addWhere can I find the contents of the products?
addHow and how often do I apply lotions to effectively protect my skin from the sun?
addCan I accumulate tan even though the product has an SPF sunscreen factor?
addFor what kind of skin are lotions suitable? Can I use the product if I have very light / sensitive skin?
addCan I accumulate tan even though the product has an SPF sunscreen factor?
addAre sun lotions suitable for application on the face?
addAre COCOSOLIS SPF30 & SPF50 sunscreen lotions suitable for children?
addHow do I store COCOSOLIS sunscreen lotions and what is their shelf life?
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Why to choose natural sunscreen product?

Using a natural sunscreen product ensures that your choice will not adversely affect your health. More information on why it is important to choose natural sunscreens can be found here: https://cocosolis.com/bg/natural-sunscreen/.

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How can I be sure that the lotions are efficient? What tests did the products go through?

COCOSOLIS sunscreens have successfully passed an in vitro laboratory test to prove their efficacy and safety.

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Do they tint the skin?

COCOSOLIS SPF30 gives a light beige-pink tint to the skin.

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Do they color the clothes?

COCOSOLIS SPF30 may stain white and light-coloured clothes

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Where can I find the contents of the products?

You can find the list of ingredients of the products on their website, on the packaging or ask us at [email protected].

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How and how often do I apply lotions to effectively protect my skin from the sun?

We recommend applying a thick coat of sunscreen every four hours, as well as after sweating, swimming or wiping.

Detailed instructions for use can be found online at the product page on our site, on the packaging or ask us at [email protected].

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Can I accumulate tan even though the product has an SPF sunscreen factor?

Yes, COCOSOLIS SPF30 & SPF50 sun lotions contain natural oils that nourish and hydrate the skin while helping to build up a beautiful, even and long-lasting tan. For faster tanning and maximum results, we recommend the use of COCOSOLIS sunscreens in combination with COCOSOLIS CHOCO or ALOHA tanning oils.

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For what kind of skin are lotions suitable? Can I use the product if I have very light / sensitive skin?

Due to its natural ingredients, our products are suitable for most skin types and people with sensitive skin.

Only for very oily skin, it is NOT advisable to use it on face because of the risk of clogging pores.

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Can I accumulate tan even though the product has an SPF sunscreen factor?

Yes, COCOSOLIS SPF30 & SPF50 sun lotions contain natural oils that nourish and hydrate the skin while helping to build up a beautiful, even and long-lasting tan. For faster tanning and maximum results, we recommend the use of COCOSOLIS sunscreens in combination with COCOSOLIS CHOCO or ALOHA tanning oils.

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Are sun lotions suitable for application on the face?

Yes, COCOSOLIS SPF30 & SPF50 sunscreen lotions can be applied on the face.

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Are COCOSOLIS SPF30 & SPF50 sunscreen lotions suitable for children?

Yes, COCOSOLIS SPF30 & SPF50 sun lotions are suitable for delicate baby skin.

Please keep in mind that overexposure to the sun is a serious health threat, even when using sunscreen.

We recommend avoiding sun exposure of children between 11am and 5pm, even if there is a sunscreen applied.

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How do I store COCOSOLIS sunscreen lotions and what is their shelf life?

It is recommended COCOSOLIS products to be stored in a dry, cool place and away from direct sunlight. Do not refrigerate. The date of expiry is stated on each pack of COCOSOLIS.

Hair

addHow to use the hair oil?
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How to use the hair oil?

For maximum effect, use COCOSOLIS HAIR Mask Oil 3in1 as an intensive hair mask before showering. Apply generous amount of the oil in the roots and along the length of the hair and wrap it with a warm towel. Wait for at least 30 minutes or overnight and wash with shampoo and lukewarm water.

You can also use the oil at the beach to protect the hair from dryness and also apply after showering, but only very small amount at the ends of the hair, evenly distributed.

Detailed instructions for how to use can be found online at the product page on our site, on the packaging or ask us at [email protected].

Skin Series

addHow do the oils from the SKIN series work? How can I be sure of their effectiveness?
addWhat is the difference between the 3 oils of the SKIN series?
addWhere can I find the contents of the products?
addHow often can I use the products?
addAre they suitable for people with sensitive skin?
addAre the oils suitable for the face?
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How do the oils from the SKIN series work? How can I be sure of their effectiveness?

The SKIN products contain special natural active ingredients, developed by European laboratories, the formulas are patented and proven. All SKIN oils contain a special natural ingredient with a light texture that ensures quick and easy absorption of the oils into the deeper layers of the skin. This ingredient also enhances the effectiveness of the active ingredients and helps to achieve the desired goals faster.

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What is the difference between the 3 oils of the SKIN series?

COCOSOLIS Stretch Mark Dry Oil – (the orange oil) is a natural, organic stretch mark oil, for dry and dehydrated skin. Suitable for pregnant women, in cases of sudden changes in weight or rapid growth. It also improves skin elasticity.

COCOSOLIS Anticellulite Dry Oil – (the violet oil) is a natural and organic anti-cellulite product. Remodels and smooths silhouettes, corrects “”orange skin”” and helps to eliminate fat deposits. With coffee and blueberry oils.

COCOSOLIS Collagen Booster Dry Oil (the pink oil) is an organic dry oil for daily use with oils from super fruits with a natural anti-aging effect. Gently moisturizes and tightens the skin, with tropical fruits aroma. With a special natural active ingredient that stimulates the production of high quality collagen in the skin.

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Where can I find the contents of the products?

You can find the list of ingredients of the products on their website, on the packaging or ask us at [email protected].

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How often can I use the products?

For maximum effect, we recommend using the products at least once a day.

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Are they suitable for people with sensitive skin?

Due to its natural ingredients, the SKIN oils are suitable for most skin types and people with sensitive skin.

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Are the oils suitable for the face?

SKIN COLLAGEN BOOSTER is extremely suitable for use on the face, for most skin types and for people with sensitive skin.

Only for very oily skin, it is NOT advisable to use it on face because of the risk of clogging pores.

SKIN Stretch mark Dry Oil and SKIN Anti-cellulite Dry Oil are specifically designed for problem areas of the skin and it is NOT recommended to be used on the face.

General / Other questions

addWhere are the products produced?
addWhat is the origin of the ingredients?
addWhat are the advantages of the products?
addWhere can I find the contents of the products?
addHow to use the products?
addAre COCOSOLIS products tested on animals?
addDo COCOSOLIS products contain parabens, artificial colors, mineral and synthetic oils?
addAre COCOSOLIS products vegan?
addHow should I store COCOSOLIS products and what is their shelf life?
addWhat kind of skin are COCOOSLIS products suitable for?
addCan I use COCOSOLIS products during pregnancy / breast-feeding?
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Where are the products produced?

The oils and ingredients that are used in our products have been selected with care and attention from around the world. The products are manufactured in the European Union.

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What is the origin of the ingredients?

We source our oils from different parts of the world – selected specially for you with great care and attention. Our oils are always natural, cultivated by organic farming, then cold-pressed. Each ingredient comes to you in its purest form, free from any pesticides, synthetic fertilizers or environmentally damaging chemicals.

Coconut Oil, one of the best natural oils and typical ingredient of COCOLISOLIS products, comes from Sri Lanka and is cultivated using the methods of organic farming in clean soil, without synthetic fertilisers or environmentally damaging chemicals and pesticides.

Cocoa, as always, is cold-pressed and made its way from Peru. The Jojoba comes from Uruguay.

The avocado oil is grown and pressed in Kenya, the almond – in Spain, and the Argan oil – from Morocco.

The priceless hydrating oil from cucumber and the fragrant thick oil of Tamanu come from India.

The Camellia also comes from Asia.

We combine everything with care in our COCOSOLIS kitchen, full of love and good vibes …just for you!

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What are the advantages of the products?

COCOSOLIS products are always natural and created with only high-quality, organic, cold-pressed oils.

Made with love and respect to both people and nature.

Gentle to all skin types. With an aroma you will fall in love with.

Our oils contain NO parabens, colorings, mineral and synthetic oils. Not tested on animals!

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Where can I find the contents of the products?

You can find the list of ingredients of the products on their website, on the packaging or ask us at [email protected].

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How to use the products?

Detailed instructions for use can be found online at the product page on our site, on the packaging or ask us at [email protected].

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Are COCOSOLIS products tested on animals?

No. None of COCOSOLIS’s products are tested on animals. COCOSOLIS products are 100% vegan.

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Do COCOSOLIS products contain parabens, artificial colors, mineral and synthetic oils?

No. COCOSOLIS products do NOT contain:

  • sulfates
  • parabens
  • mineral and synthetic oils
  • artificial colors
  • preservatives
  • allergens
  • nanoparticles
  • GMOs
  • ingredients of animal origin
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Are COCOSOLIS products vegan?

Yes. All COCOSOLIS products are 100% vegan.

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How should I store COCOSOLIS products and what is their shelf life?

It is advisable to keep COCOSOLIS products at cool place and away from direct sunlight. Do not refrigerate. The date of expiry is written on each pack of COCOSOLIS.

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What kind of skin are COCOOSLIS products suitable for?

Due to its natural ingredients, the products are suitable for all skin types and people with sensitive skin. Just in case, if you have any concerns, we recommend an individual skin compatibility test on a small area of ​​the body, 24 hours before use.

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Can I use COCOSOLIS products during pregnancy / breast-feeding?

We have no reports of any adverse effects from the use of the products during pregnancy.

COCOSLIS COOL After Sun Oil is not suitable to use during breast-feeding because of the presence of peppermint essential oil in its composition.

Do you have any other question?

Do not hesitate to contact us:

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